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Privacy Policy

Privacy Policy

Welcome to The Original Couch Potato Furniture Co. We value your privacy and are committed to protecting your personal information. This policy outlines how we collect, use, and share your data and your rights in relation to your information. By using our website, you agree to the terms of this Privacy Policy.

1. Collecting Personal Information

We collect personal information from you when you visit our website, make a purchase, or interact with us in any way. This information includes:

• Contact Information: such as your name, email address, phone number, and mailing address.

• Payment Information: details necessary for processing payments, such as billing address and payment method (we use secure payment processors like Payfast, so we don’t store your card details).

• Browsing Information: data about your interaction with our website, including IP address, browser type, pages visited, and browsing behavior.

• Order Information: details about the products you purchase, preferences, and any customer service interactions.

2. Using Personal Information

We use your personal information to:

• Process Orders: to handle your purchases, arrange for delivery, and provide you with order confirmations and updates.

• Improve Customer Experience: to personalize your experience on our site and tailor product recommendations.

• Marketing and Communication: to send you marketing materials, newsletters, special offers, and other relevant updates if you opt in.

• Customer Support: to respond to your inquiries, requests, or complaints and provide after-sales service.

• Website Improvement: to enhance our website’s functionality, user experience, and overall service offering.

3. Sharing Personal Information

We respect your privacy and only share personal information as necessary to provide our services:

• Service Providers: We work with third-party service providers, such as payment processors, delivery companies, and customer service platforms, to fulfill your orders and deliver our services. These partners are contractually obligated to protect your data and only use it as needed to perform their functions.

• Legal Requirements: We may disclose your information if required to comply with applicable laws, regulations, or legal processes, or if necessary to protect the rights, property, or safety of The Original Couch Potato Furniture Co., our customers, or others.

• Business Transfers: In the event of a merger, acquisition, or sale of assets, your personal information may be transferred to the acquiring entity.

4. Customers’ Rights Regarding Personal Information

You have the following rights with respect to your personal information:

• Access: You have the right to request access to the personal information we hold about you.

• Correction: You may request that we correct or update any inaccuracies in your personal information.

• Deletion: You can request that we delete your personal information, subject to legal and contractual obligations.

• Objection: You have the right to object to the processing of your personal information for direct marketing purposes.

• Data Portability: In certain circumstances, you may request that we transfer your information to another organization.

If you wish to exercise any of these rights, please contact us using the details below.

5. Use of Cookies

Our website uses cookies and similar tracking technologies to provide essential services, enhance your browsing experience, and analyze site traffic. Cookies are small text files that are stored on your device when you visit our website. We use them to remember your preferences, improve website functionality, and deliver targeted advertisements.

You can manage your cookie preferences through your browser settings. Please note that disabling certain cookies may impact your experience on our site.

6. Contact Information

If you have questions, concerns, or requests regarding this Privacy Policy or your personal information, please contact us:

The Original Couch Potato Furniture Co.

Email: len@couchpotatofurniture.co.za

Phone: 083-280-5344

Address: Plot 1, Granite Hill, Kaapsehoop Road, Nelspruit, 1201

Thank you for trusting The Original Couch Potato Furniture Co. with your personal information. We are committed to protecting your privacy and providing a safe and enjoyable shopping experience.

Order Now for Festive Delivery! Place your order by 30th November to receive it by 20th December. Orders placed after this date will be delivered by end of January 2025. Don’t miss out—order today!